How can we help?

Yes — Explore Kosova is completely free to download on both the App Store and Google Play. Core features including maps, city guides, and destination browsing are available at no cost.

Explore Kosova is available on iPhone (iOS 15 and later) and Android (8.0 and later). For the best experience, we recommend keeping your device updated to the latest OS version.

No account is required to browse destinations, maps, and city guides. Creating a free account lets you save favourites, build itineraries, and sync your preferences across devices.

Yes. Destination details, city guides, and saved itineraries are available offline once downloaded. Real-time features such as live maps and recommendations require an internet connection.

You can request account deletion at any time by emailing us at hello@explorekosova.app with the subject line "Delete My Account". We will permanently delete your account and all associated data within 30 days.

We collect minimal data — location (only while the app is active), anonymous usage statistics, and your email if you create an account. We never sell your data. See our full Privacy Policy for details.

Open the app → Profile → Settings → Change Password. If you have forgotten your password, tap "Forgot Password" on the login screen and follow the email instructions.

Tap the Search tab and select "Near Me". Allow location access when prompted. The app will show destinations, restaurants, and attractions within your chosen radius, sorted by distance.

Yes. Tap the heart icon on any destination to save it, then go to Profile → My Itineraries to organise your saved places into a day-by-day trip plan.

First check your internet connection. Then try: (1) close and reopen the app, (2) make sure location permissions are enabled in your device Settings → Explore Kosova, (3) update to the latest app version. If the issue persists, contact us.

Tap the three-dot menu on any destination page and select "Report an Issue". Alternatively, email us at hello@explorekosova.app with the destination name and the correction.

Try these steps: (1) Update to the latest app version from the App Store or Google Play. (2) Restart your device. (3) Delete and reinstall the app (your saved data will be restored if you are logged in). If crashes continue, email us the device model and OS version.

Open the App Store (iPhone) or Google Play (Android), search for "Explore Kosova", and tap Update if available. We recommend enabling automatic updates so you always have the latest features and bug fixes.